Contact us
For questions, bug reports, feedback or anything else:
[email protected] — include your username and, for bugs, what you tapped and what happened. Screenshots help a lot.
Common questions
How do I cancel or manage my subscription?
Subscriptions are handled by Apple. Open Settings → your name → Subscriptions on your
iPhone, choose Kolibri, and cancel or change your plan there. Cancelling keeps Pro active until
the end of the paid period.
How do I restore a purchase on a new phone?
Sign in to your Kolibri account, then go to Settings → Restore purchases in the app.
Make sure you're signed in to the same Apple Account you bought with.
How do I delete my account?
In the app: Settings → Delete account. This permanently removes your account, training
history, posts and photos from our servers.
How do I get my data out?
Settings → Export your data gives you everything — workouts, history and progress — as
a file you own.
The AI coach failed to write my program. What now?
Almost always a connection hiccup — try again on a stable connection. If it keeps failing,
email us with the time it happened and we'll look at the logs.
Something in the feed looks inappropriate.
You can block users from their profile. Reports and blocks are acted on quickly — and you can
always email us directly.
Legal
Looking for our Privacy Policy or Terms of Use?